One container. One broken spreadsheet.
NEX Freight was founded in Rotterdam in 2008 by two ops people who were tired of answering "where is my cargo?" with a shrug. The company grew from that question.
Ops people, not salespeople, run the company.
Most freight forwarders are built around sales. We're built around operations: the people who know that a booking isn't real until the container is on the vessel.
That bias shows up in the product. Published schedules instead of "we'll figure it out". Statuses with definitions. ETAs with reasons. An ops desk that answers in business hours. We'd rather lose a deal on price than win one and lose the shipment.
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01
Held accountable
Every office reports on-time performance publicly, internally. No hiding behind "port congestion" for a mistake.
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02
Written down
Standard operating procedures for every lane and product. If it isn't documented, it isn't a product — it's a favor.
Four rules we don't break
A delay reported early is a plan; a delay reported late is a surprise. You always get the earlier version.
One desk owns each shipment end to end. "That's the carrier's fault" is never the end of a sentence.
Transit times, frequencies, cut-offs — printed, not guessed. If it changes, you see why.
If a button doesn't do anything yet, it says so. Demo data is labeled demo data.
Ship with a team that answers.
Start with a quote — or if you're an ops person who wants to help build this, write to careers@nexfreight.com.